Utilizes open body language to guests on casino floor while patrolling politely speaks with and assists guests as needed.Ensures slot playing guests are kept in play by providing friendly and helpful service at all interactions.Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of supervisory personnel effort is given to resolve all situations in a manner that maintains positive guest relationships.Familiar with Title 31 guidelines and understands and utilizes suspicious activity report for casinos (SARC) when necessary.Observes activity and reports anything that could be associated with a particular slot cheating method.Identifies jackpots to be paid completes them accurately.Knowledgeable of the various types of slot machines and able to identify major malfunctions and correct minor machine malfunctions.Observes all activity within assigned area offering assistance to slot players, and instruction on machine functions and payouts.Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back.Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful.Monitors assigned slot sections and creates a memorable experience by providing excellent guest service.

Prairie band casino gas station